Dear P1 Wimax..

Dear P1 Wimax,

           How are you? I'm sure you're doing well. I mean, you've been getting a lot of new subscribers lately, and these innocent people are paying you hundreds of their hard earned ringgits every month just so that you could buy the brand new BMW 7 Series I saw this afternoon, gleaming under the sunlight, parked right in front of your brand new Packet Hub headquarters in Petaling Jaya. Nice building by the way, I'm sure it must've cost you quite a lot of money. Not your money of course. Despite the enormous size of the building, the number of parking spaces allocated for your visitors can be counted with my fingers. But it's okay, I eventually managed to find a parking spot after making a few rounds.
         Anyway, the main reason I'm writing you this letter is because I miss you. To be precise, I miss the old you. Remember when we first met? You were very friendly and helpful, and you always tried your best to make me happy. You were very quick when it comes to signing up to one of your broadband packages, and you're just as quick when it comes to blocking my internet connection when you claimed that I still haven't paid the monthly fee even though I have clearly proven that I have paid my bills. But you didn't trust me. Just because you received the money a few days late, which by the way was the bank's fault, you put the blame on me instead. What happened to the trust you had in me? I told you that it was the bank's fault, and I even sent you the screenshot which clearly shows that I have paid the bills. But you didn't believe me. Rather than checking with the bank, you simply decided to suspend my internet account for 3 days. And I even had to pay the internet connection fee for those 3 days during which there was no internet connection. Now isn't that ironic? Anyway, I have already put those things behind me. I have decided to forgive you, and give you another chance. Another chance to make things right, so that I could call you a friend again.
          Clearly, you have decided to take advantage of the chance I had given. When we first met, I have precisely told you that I wanted to subscribe to the 1 year plan. The registration form clearly shows that I have indeed subscribed to the 1 year plan. But for some reason, you keyed in the wrong data, and the system shows that I have subscribed to the 2 year plan. I've called you, sent you e-mails, filled the feedback forms, and even told you in person that you've made a mistake, and you just keep on saying that you will forward the matter to the relevant department, but until now, not a single action has been taken. The system still shows that I have subscribed to the 2 year plan.
           So when I decided to terminate my subscription after using your service for 1 and a half years, you said that I needed to pay a termination fee of RM299 because I haven't reached the 2 year term as mentioned in the contract. I've explained to you countless times that it was your mistake, I even have the black and white proof (the registration form) that I have subscribed to the 1 year plan, but you just kept on saying "but the system shows you have subscribed to the 2 year plan". No matter what I say, you would just reply with "but the system shows you have subscribed to the 2 year plan". You're the one who keyed in the wrong data into the fucking system, and you're putting the blame on me? Because of this matter, I had to travel to various places this afternoon, stuck in the traffic jam under the hot blazing sun, just because of YOUR stupid mistake! Now tell me, is it wrong for me to be angry under these circumstances? Your terminal P1 branches couldn't even handle this case and I had to travel all the way to Petaling Jaya to your HQ just so that you could tell me that I need to pay you the modem fee of RM200 in lump sum even though we've agreed in the registration form that I could pay by installment. Where the hell am I supposed to find RM200 in that instant? What use is the registration form then if it's not a record of what we have agreed on upon registration? I don't mean to be rude, but how the fuck do you do business? And why do I have to settle this case at your HQ in PJ? Are the people working at the terminal branches too fucking retarded to understand the meaning of "I want to terminate my subscription"? What do you hire them for then? You'd be better off hiring zombies. They're just as brainless as your staffs, but they don't sleep, they're immortal, and you don't even have to pay them.
         Fine, if the money matters that much to you, I'll pay it. But trust me, this matter will be brought to the consumer association, and I'm going to spread the word to everyone regarding your fucking retarded service, so that less innocent people will fall into your trap like I did. I hope you go to hell.

Yours truly
Danny